TGG2 Update #66 – Pledge Manager re-opens!

Moved? Need to change your shipping address?

IMPORTANT NOTICE: If you need us to change your shipping address, the ONLY WAY to do so if to NOTIFY US. Going forward, please use this new Change of Address form to do so. 

Note: Changing your address in your Customer Account has NO EFFECT on where you shipment goes: your original Rewards Selection has already moved to a different database which is NOT linked to your Customer Account.

Survey Results

Our Survey about Reopening the TGG2 Pledge Manager was very successful, with nearly 800 replies. (Click for Full report)

The results were massively in favour of re-opening the Pledge Manager, as you can see on the interactive image below:

→ So we are reopening the Pledge Manager, effective immediately. ←

Many of you also expressed an interest in purchasing additional shipments, as you can see on the full survey report.

This got us thinking that maybe we could do something more for you... So it took us a bit longer than planned to announce the re-opening of the Pledge Manager, because we used that time to work on reducing the price for additional shipments. Keep reading for more details!

Free Shipping

First, you'll be happy to know that Shipping is now Free when you go through the Pledge Manager a second time. We will combine your selection with your previous Rewards Selection.

(Note: If for some reason this is your FIRST time going through the Pledge Manager, then please know that we have just now adjusted your Store Credit to cover your shipping cost. Contact us directly (opens an email window) if anything is unclear.

Additional Shipments

Over the past few weeks, we were able to negotiate a special one-time deal with our shipping partners. We also reviewed how we could lower our in-house costs for this now that we've got you all set up in our shipping databases.

And the result is that we have been able to lower the shipping cost for additional shipments to $11.90 each, instead of the forecasted $14 we announced in our last Update. On top of this, if you recall, those who answered the survey now have an additional $5 Store Credit to spend, so if an extra shipment is something you want, it will only cost you $6.90!

To purchase additional shipments and understand when they will ship, head over to the EXTRA SHIPMENTS section and choose ADDITIONAL SHIPMENTS. All the details on how this will work are explained there. Remember that you must Sign In to see these pages...

Resin

After spending the last few months working with the foundry on many aspects of the manufacturing (better sprues, better gate systems, new mould layouts for more efficient picking, etc.), we finally sorted another issue that has been in the way for some time: a few batches of our minis were tricky to clean and even, if a few rare cases, nearly impossible to get the paint to stick to them.

As you can imagine, it was a major concern to us, especially because despite our many efforts and a crazy number of tests we did, it was nearly impossible to replicate the problem. Some of you were very helpful as they also ran their own tests in many different situations.

In the end, it turns out that on occasion, one of the release agents that was used by the foundry was generating a bad reaction with the resin, but only on certain occasions. The suppliers of the resin and of the release agents were unable to give an explanation on what could be happening.

So, the solution was to have a release agent specially formulated for us, based on the very particular specifications of our foundry and the unique requirements of resin spin-casting.

In the end, this means that the miniatures manufactured from now on will be a breeze to clean. While we still recommend, for best results, that you follow the cleaning instructions provided in each parcel we ship you, the tests we did showed that the miniature can be perfectly cleaned by washing them with dishwasher liquid and warm running water, then wiped dry with a paper towel. The wiping is important as it helps take away any film residue left over.

New Coasters and Bookmark

We have a bunch of brand-new drink mats for you, this time covering the evil girls of TGG2, that is, the Dark Elves and the Lust Elves. You'll be getting one or more of them in your shipments. And if you'd like more of them, they'll soon be available online for purchase in our regular shop.



We also have a brand-new bookmark, this time showcasing Ascended Sister Erzebel, Great Seraphim, and the Avatar of Shaah. It's a small thing, but we love to be able to have some extra goodies to give away to you our backers whenever we can!

Production Update

As planned, all the moulds for the Heroines and Troops are now done, and we have approved all their prototypes. The foundry is now in full casting mode for them. Once the bulk of that casting is done, the moulds for the Monsters and Machines will be created, then they too will be cast. Metal Heroines will also be done around that time. You can review our previous Update for more info on this process.

As always, you can follow the production schedule in real time to know when models become in stock. 

Casting Order

At this time, it is not possible to give you a precise order for casting the miniatures. We first want to focus on the most popular minis of the project: they are the Regular Sisters, and Erzebel. It allows us and the Foundry to fine-tune the work on the new moulds. But many other factors impact production, so the order will be altered dynamically every week, if not every day.

But of course, we are continuing to update our live production schedule. And if we can add some info on the casting order in the next few days, we will do that ASAP.

Remastering the Draahks

Finally, we wanted to share with you some more behind-the scene work. The thing is, we were not really happy with how the Draahks had turned out in the end. We felt they were a bit too small and that the miniatures were not doing justice to the sculpts. So, despite the extra cost, we scrapped the moulds and the casts, increased their sizes, reprinted the masters and went through the moulding process a second time. Now, they'll truly strike fear in the heart of your opponent when you'll deploy them on the gaming table.

HAPPY HOLIDAYS!!!

And finally, the entire team extends our warmest wishes to you all for a happy and wonderful holiday season!

Take a break from the holiday frenzy, grab your favourite mug of tea, a hot spiced wine or some eggnog, and check out these images, which represent a sample of the prototype sprues that we've received over the last several weeks.

And as always, if you have any questions, concerns or issues, please contact us directly (opens an email window) at RagingHeroesTeam@gmail.com, or use the forms listed here.

 

 


16 Comments

Russell Webb
Russell Webb

January 11, 2017

Is there a known closure date for this reopened pledge manager? I raised this question weeks before but all comments seem to be getting completely ignored and/or deleted.

Warren
Warren

January 06, 2017

How long will the pledge manager be open?

Russell Webb
Russell Webb

January 01, 2017

Is there a closure date for the reopened pledge manager?

Andrew Bednara
Andrew Bednara

December 29, 2016

I can’t believe more is not done. A month ago they were saying they would do a group a day. By now they should be through most of the models they had ready. When I pledged I joked the gw would have plastic sisters out first. Never knew how right that would be.

Matthew Silver
Matthew Silver

December 28, 2016

I have several minis that have the impossible to remove release agent. Was there a solution to that problem?

Thomas Urban
Thomas Urban

December 28, 2016

Is it possible to swap the old Manticore fantasy with the new one? I have not gotten anything since freebies so i don’t think it would be an issue, would it ?

tom
tom

December 25, 2016

How long will the PM be open for?

CorallineAlgae
CorallineAlgae

December 25, 2016

I’m happy that you finally addressed the mold release issue and found the cause. That’s a pretty big deal so well done. I also like the new shipping add-on. I’m still not thrilled that you aren’t posting these updates on kickstarter. I also hope to see Raging Heroes answer questions in the KS comment section. I know you guys answer your emails and I very much appreciate that.

All in all, there are more pluses here than negatives.

Ben
Ben

December 25, 2016

Is there anywhere we can opt out of the drinks coasters, bookmarks and other non-miniature things being sent with our shipments?

While I appreciate the novelty I personally don’t have any use for them and they just end up being thrown out, which is wasteful.

Mattias Westermark
Mattias Westermark

December 24, 2016

I tried to buy extra shipping, but the pledge manager couldn’t process my card.

Ste Chandler
Ste Chandler

December 24, 2016

Great work guys! I know it’s taking longer than we would all like but it looks like the extra effort is paying off!
Really looking forward to my next delivery.
Have a great holiday!

Calum Campbell
Calum Campbell

December 24, 2016

So if I add additional stuff to may order it won’t be charged a second time?

Reavermike
Reavermike

December 24, 2016

Great to see things are coming along nicely. As most of us now have a $5 store credit, is there a way we can combine this with a Paypal top-up to actually use it?

Katt
Katt

December 24, 2016

Sweet. Can you please give a date when it will close again.

And /please/ make a set of non-helmeted female heads for human and elves that we can purchase separately, even if they are just the same heads we get in the sets.

Christopher Kowalski
Christopher Kowalski

December 24, 2016

Lookin’ good Heroes. Merry Christmas.

Bhordelik
Bhordelik

December 23, 2016

So, I currently have a stockpile of unusable figurines that I can’t paint. I washed them twice, tried several primer and still the paint don’t stick.
Worse, I had already begun to paint some when the paint began to fall. In this state, I lost all interest in these.
What advices can you share?

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