As we were writing up the Pledge Manager instructions, we could not help but notice that there is quite a bit of information to digest.
So before opening the Pledge Manager, we thought we should break it down and provide key information about how shipping options will be handled. THIS IS VERY IMPORTANT INFORMATION, please read it carefully.
All the information below may seem a wee bit complex, but in the end, the Pledge Manager is quite efficient and user-friendly, like a real regular webshop.
First, the good news!
We've made some calculations to offer you a better deal on wave shipping than what we originally expected. At first, every additional wave shipment was supposed to ship at full shipping prices, that is between $20 and $26, but in the end, we are going to make it work at $14.95 for everybody (except France, which unfortunately has to remain at $10).
Read on for more details on how all of this works.
When you'll sign Into the Pledge Manager, you'll see that you have your very own 'store credit' which has been calculated just for you and is based on the amount you pledged.
All you'll have to do is fill your cart with the minis that you want, and use your store credit to pay for it.
If you want more minis than what your store credit allows, then you'll be taken to a payment page to pay for the additional minis you chose.
When the Pledge Manager goes live, if you see a problem with your account, please get in touch with me via private messages or via email (ragingheroes at gmail.com) and we'll find a solution.
As you know, every one must pay for the TGG Shipping Fee (except for the one-item Private Pledge). Most of you have already done this. If you haven't, you'll be able to pay it before you get access to the full Pledge Manager (see last section below).
As a reminder, the standard TGG Shipping Fee is $10 for France, $20 for the European Union and Switzerland, $23 for the US, Canada, Australia, New Zealand, Japan, Singapore, Norway and $26 for the Rest of the World.
So, once you have paid the TGG shipping fee, your options now are:
• Standard Shipping: Wait until all the minis that you want are produced, and get them all at once.
• Drop Ship Waves: Get your shipment in 2 or 3 Waves at the Drop Ship location of your choice.
• Personal Wave Shipping: Get your rewards in several waves by adding 1 or 2 additional Shipping Waves for $14.95 per wave ($10 for France). Keep reading to find out how you will be able to inform us of your choice.
Case 1: You've already added your TGG Shipping Fee when you paid for your Pledge. Cool!
When you Sign Into the Pledge Manager, you will see that you have your very own 'store credit' based on the amount you pledged.
This store credit includes the funds necessary for your shipping.
Here is an example: If you pledged $50 + $23 for shipping, your store credit will be $73. With this, you can choose $50 worth of miniatures, and then you'll proceed to Check Out, where you will have to enter your address and pay for shipping, and your remaining $23 will cover that.
If you don't mentally set aside the price of shipping while you are filling your cart with minis, you will have to pay for this fee when you Check Out, with Paypal or with a credit card.
So, in our example, if instead of setting aside your $23 for shipping, you spend all your store credit (that is, $73) on miniatures, then you will be asked to pay an additional $23 at Check Out.
Case 2: You did NOT add your TGG Shipping Fee when you paid for your Pledge. No worries.
In this case, when you will first Sign Into the Pledge Manager, you will not see any miniatures... You will have to pay for your shipping first, by selecting the appropriate shipping fee.
Once you've paid that, within 48 hours (and in most cases, much faster), we'll increase your Store Credit by the amount you just paid, and give you access to the full Pledge Manager.
Once you access the full Pledge Manager, you are then back to Case 1 above, so please review those instructions as well :)
You'll choose your Shipping Method when you Check Out. There, what you do will depend on what you want.
Standard Shipping (cost: standard TGG Shipping Fee)
• At checkout, in Shipping Method, choose Standard Shipping
Drop Ship Waves (cost: standard TGG Shipping Fee)
• Go to this page and choose your Drop Ship location
• Copy its name and address to avoid errors.
• When you are on the Check Out page, in Billing Details, enter your own details
• In Shipping Details, paste the name and address of your Drop Ship Location(please use Copy and Paste to avoid errors)
• In Shipping Method, choose Drop Ship Waves There must be at least 3 backers picking up their reward at the same Drop Ship location to be valid. If there are less than 3 backers, we'll have to cancel this Drop Ship location. We'll keep you informed if this happens.
Personal Wave Shipping (cost: standard TGG Shipping Fee+ $14.85 per wave)
• When you are on the Check Out page, in Shipping Method, check either Personal Wave Shipping – 2 waves or Personal Wave Shipping – 3 waves
• In Order Confirmation, first pay with your Store Credit, then click on Proceed to Payment to cover the cost of the additional waves.
Note: You CANNOT use your Store Credit to pay for additional waves beyond your original shipping fee. If you do, we will NOT be able to process your Pledge. You mustProceed to Payment and pay for the cost of the additional waves.
If your case is not covered here, please get in touch with me via private messages or via email (ragingheroes at gmail.com).
Well, there you have it. I hope it was not too tedious to read. Do you think you'll be using Standard Shipping, Drop Ship Wave, or Wave Shipping or Personal Wave Shipping?
On an unrelated topic, we had this week a good working session together with our 2 foundries. We had a very long three-way conversation. It was very enlightening for everybody as it was the first time we had the opportunity to review all together the entire production process from sculpting to packaging, rather than on one-on-one sessions. And we all discovered a few more ways to make everybody's job more efficient so that we can get the TGG out faster to you!
Sharing our three points in view, it became obvious that we are all pushing the boundaries of what can be done in miniature-making. We are all very excited about this as the results are already quite top-notch.
Oh, and by the way, did you know that at the mould-making stage, the masters used to make a production moulds have to bear up to 5 tons of pressure?
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