The hottest deals extended to the end of the week! 25 to 47% OFF in the webshop!



A message from Drusilla and Trevor:


Last chance to SAVE up to 47%

Black Friday/Cyber Week Mega Deals continue to the end of this week!


Were you waiting for payday? You're not alone! That's why miniature gamers and collectors asked us to extend our deals, so Cyber Monday became Cyber Week! The hottest wargaming deals of the galaxy just got extended to the end of the week! 

SAVE UP TO 47% OFF the entire shop!
That's right, it's almost half price!
Want a good tip? The Army Packs got an insane price drop, for example
224,25€ (about US$240) instead of 427€ (about US$455) for the Iron Empire Annihilation Pack!



Shop by Discount:

Save 45% or + 
Save 40% or + 
Save 35% or + 
Save 30% or + 
Save 25% or + 

 
AND THAT'S NOT ALL!

Order over 99€
and be one of the few to get our 
Exclusive Limited Edition 'Drusilla with Trevor'
for FREE (a €15 / US$16 value).

It's the only way to have her: she CANNOT be purchased.


Once again, Drusilla is ready to take flight for the holiday season and drop gifts everywhere ! She is currently on her way to deliver Trevor, a little Teddy Bear you might have already seen on another of our TGG minis...

TGG2 Update #65 – The Foundry Is Hot!

After loosing so much time this summer because of the Paypal crisis, things are now back to full speed. As you can see in this update, there is plenty of prints and moulds and test spins done, and you'll also get more specific information about delivery dates and about our other projects. And don't forget the survey at the end, with a special bonus for you !!

New Prints - New Casts

If you have a hard time envisioning how massive our current output is, here are just a few of images of the minis that were printed and moulded since our last Update. Please keep in mind that not everything is shown here. For specific details on each model and its production status, please scroll down to the last section of this Update.


Production Update

In our last Update, we promised you we would go into more details on what's currently manufactured and how our new workflows impact the production.

Some of you have been concerned about the fact that we did not share much info about when the next shipments would start to happen. Of course, we understand that you want to get your Rewards as soon as possible, yet it is always tricky to give precise planning information as there are always the chance of a few mishaps happening that might just delay the production a bit more. So we try to stay very prudent every time we give you dates.

But today, we are very happy to announce that the work we put in to upgrade the workflow and processes has been super positive. Everything we had planned regarding manufacturing has been running right on schedule for the past few weeks!

From an outside perspective, this might seem perfectly normal, but if you look at the amount of minis that moved into production, got moulded, and are now ready to be cast since the last Update, you may realise that this is nothing short of extraordinary. We don't think that even the biggest names in the industry output more than this in a full year. Anyway, we are currently keeping up with our best projections, that is, outputting a full unit every day!


Why update the workflows?

If you are among those who've been commenting on why we once again chose to update our workflows, well, it's precisely for this: to finally be able to get the kind of output rate we are now getting. Thanks to your backing our project and your constant support, Raging Heroes has grown in a very short time from its early days as a small craft studio. This transition continues to be a massive daily challenge on each and every member of our team, and of our suppliers.

We are doing more and more parts of our business (design/creating/production/sales/marketing/logistics/etc.) fully in house. Ultimately, this integration means more and more efficiency on all level and the current 3D Printing / Mould Making process is a perfect exemple of that.

 

When Will You Get Your Rewards?

As creating the moulds for all Troops and Heroines will be done by very early December, the Foundry will then enter a massive casting phase for all of December. The improvement we have made to the production process with the pizza pie Family moulds (which we showed you in our previous Update) means that we will have a faster and more effective process of picking, quality control, and packing, thereby speeding delivery.

Consequently, this means that the next round of shipments would start in January for the bulk of our backers, and possibly earlier for some of you. We look forward to working with the Foundry in this upcoming casting phase to more accurately forecast the delivery process for you.

What If Your Rewards Selection Includes the Avatar of Shaah, the Altar of the Succubi, or any of the other Creatures/War Machines?

If these models are part of your Rewards Selection:
  • Yscarloth, The Harvester of Flesh SF and Fantasy
  • Avatar of Shaah Fantasy/SF
  • War Pulpit SF
  • Asharah on Pegasus Fantasy
  • Spider Mother SF/Fantasy
  • Draahk Chariot Fantasy
  • Altar of the Succubi Fantasy
  • Horse Chariot Fantasy

... it is pretty likely that the moulds for these models will be created towards the end of December. However, before giving you any precise scheduling on this, we need to see the speed rate of the casting production process. So we'll have more to share with you on this in our next Update.

That being said, the first one to be moulded and cast will be the Avatar of Shaah, the most popular of our Monsters and Machines. So it is very likely that the shipments of Rewards containing the Avatar of Shah will start in late January. And the others will follow.

Next Kickstarters

You may remember that we announced a scenery Kickstarter for November... But as you might have noticed, this campaign has not yet launched. One of the reasons we are always reluctant about making announcements on what is coming is that much happens while we develop projects: new ideas come up, new concepts, new twists... Very often, it feels like it would be quite sad not to give that some extra time in order push the best of these ideas to fruition. So we decided to allow more time to this project.

During this Fall, two things happened. First, there were a few pretty big projects running on Kickstarter in November, and so it felt that the timing to launch our campaign was not optimal. Then, we received new concepts for the Sisters of Eternal Mercy's fortifications and other buildings. They were so crazily good that, in turn, new interesting ideas popped up and so, it made a lot of sense to reorganise this Scenery project.

So, since there will be much more than expected for this gothic themed scenery, we have decided to push back the whole Scenery Project a little, and break it up in 3 distinct Kickstarter projects.

  • The first one will be the Sisters / Gothic theme.
  • The two other ones will be KST scenery, split in 2 different projects: brutalist/Art Deco/Soviet-looking fortifications, and a Ghost in the Shell-type urban environment.

The idea of splitting the Scenery Project in 3 will have several positive impacts:

  • It gives us more time to design more awe-inspiring constructions
  • We are likely to have all the 3D work done before we even launch each Kickstarter project
  • Fulfilment for each project will go much faster as the Foundry will only have one third of the Scenery to manufacture at a time.
  • If you are very excited about these pieces, it will allow you to spread your expenditures over a longer time period.

So we definitely think this will be a win-win for everybody.

So, will it really look cool?

Well, here is a sample of something we are working on.

Imagine some sort of labyrinthine construction into which the Sisters store their massive knowledge and prayer tomes. Something like a giant underground library that would make The Name of the Rose's one look ridiculously simple.


We've designed this environment, as well as the others we are working on, as a series of building blocks from which you'll be able to create simpler, smaller, but gorgeous and evocative structures all the way to a massive convention-like table. In fact, to be honest, we think you might have rarely seen convention sceneries as awesome as what we are preparing for you...

What About Games???

We are working hard on this. We had a first set of alpha tests last month, and we have another series all of next week.

We currently have 2 games in development. They somehow run on the same DNA and are very complementary in terms of development. What it means is that working on one help us finesse the concepts of the other.

Of course, one is the 28mm TGG game. The other, also set in the TGG universe, is a 54mm game for up to 5 players. This will be a fast and fun game where you'll be able to unleash your inner megalomaniac super-villain...

So stay tuned! We can't wait to share more on these 2 projects.

Production Status

If you have not taken a look recently at our live production spreadsheet, here's a quick summary of what's going on (as of Wednesday Nov. 16. Please note that this spreadsheet is updated every day or so. 

Status: 5/ Back-ordered
These 5 models are back-ordered, but they should be back in stock within 14 days:

  • Shiveriah, Sorceress Fantasy
  • Lady Kashala, Dark Elf General Fantasy
  • Santa Dolores, The Lady of Sorrow, Psychic Seer Fantasy/SF
  • Arkiish, The Black Reaper Fantasy
  • Silkeeriss, Hunter Pack Leader Fantasy

Status: 4/ In Stock
There are 44 items in this category, or 45 items when we count the Freebies box (which is made up of items from this list, but which does take a while to assemble). All of you who made their Rewards Selection before July 28 have already received most of these items. Some of you missed out on some, because we could not anticipate their success. The reorders were made over the months of September and October, and will be shipped along with the remainder of your Rewards Selection.

  • 3 Stingrays - Troopers Fantasy
  • 3 Stingrays - Troopers SF
  • 3 Stingrays - Command Group Fantasy
  • 3 Stingrays - Command Group SF
  • 5 Daughters of the Crucible - All Stars Troopers SF
  • 5 Daughters of the Crucible - All Stars Command Group SF
  • 5 Mantis Warriors - Troopers Fantasy/SF
  • 5 Mantis Warriors - Command Group Fantasy/SF
  • Sisters' MINIONS Fantasy/SF
  • Manticore (NOT unlocked) Fantasy
  • Arthenya VI The Archpapess SF
  • Sister Altarii Fantasy
  • Asharah TGG2 SF
  • Asharah TGG2 Fantasy
  • Sister Altarii SF
  • The Huntress Fantasy
  • Sister Trematta, Field Resurectrix Fantasy
  • Zaraya, Pilgrim Priestess SF
  • The Huntress SF
  • Lady Darkryss Fantasy
  • Zaraya, Pilgrim Priestess Fantasy
  • Sister Trematta, Field Resurectrix SF
  • Arthenya VI, The Archpapess Fantasy
  • Silkeeriss, Hunter Pack Leader SF
  • Lady Darkryss SF
  • Kraash SF
  • Lady Kashala, Dark Elf General SF
  • Kraash Fantasy
  • Tobias the Tenacious (Sisters' Mascot) 
  • Vladimir the Virtous (Sisters' Mascot) 
  • Violet (Dark Elves Mascot) 
  • Sister Ardanna, Pillar of the Faith Fantasy/SF
  • Sister Celenia, Scout Fantasy/SF
  • Doralys, Virgin Oracle Fantasy/SF
  • Rithali-in, Expiatrix Fantasy/SF
  • Sinzirith, Blood Vestal High Priestess Fantasy/SF
  • Sephea, Executrix Champion Fantasy/SF
  • Xarsiss, Harpie Queen Fantasy
  • Lady Melith, Lust Elves Courtesan Fantasy/SF
  • Shaliah, Death Dancer Soloist Fantasy/SF
  • Zailith, Blood Vestal Secultrix Fantasy/SF
  • Liligrith, Exsanguinatrix Fantasy/SF
  • Vanvyssah, Lust Elves General Fantasy/SF
  • Onyx, Master Assassin Fantasy/SF
  • (The Freebies kit is included in this list)

Status: 3B/ Ready to Cast
The production moulds for these 34 items are ready. The casts prototypes have been validated. The moulds will be spun as soon as everything that is in category '3A/ Moulds in Progress' is finished. So we are looking at A LOT of spinning in December.

  • 5 Daughters of the Orphanage - All Stars Troopers Fantasy
  • 5 Daughters of the Orphanage - All Stars Command Fantasy
  • 5 Sisters Regular Troopers - Troopers SF
  • 5 Skinners - Troopers SF
  • 5 Sisters Regular Troopers - Command Group SF
  • 5 Sisters Regular Troopers - Troopers Fantasy
  • 5 Davidians - Troopers SF
  • 5 Davidians - Command Group SF
  • 5 Blood Vestals - Troopers Fantasy
  • 5 Angels - Troopers Fantasy
  • 5 Flesh Eaters - Troopers Fantasy
  • 5 Skinners - Command SF
  • 5 Flesh Eaters - Command Group Fantasy
  • 5 Sisters Regular Troopers - Command Group Fantasy
  • 5 Angels - Command Group Fantasy
  • 5 Icariates - Troopers SF
  • 5 Icariates - Command Group SF
  • 5 Blood Vestals - Command Group Fantasy
  • 5 Blood Vestals - Command Group SF
  • 5 Blood Vestals - Troopers SF
  • 3 Vestal Riders - Troopers Fantasy
  • 3 Vestal Riders - Command Group Fantasy
  • 5 Hunters - Troopers SF
  • 5 Hunters - Command Group SF
  • Ascended Sister Erzebel, Great Seraphim Fantasy / SF
  • Sister Reyallia, Sanctifier of the First Legion Fantasy
  • Sister Reyallia, Sanctifier of the First Legion SF
  • Mahleezariah, Lust Elves Matriarch (new name) Fantasy/SF
  • Augusta, The Mother Superior Fantasy
  • Augusta, The Mother Superior SF
  • Angel wings for Icariates x5 
  • 1 Sister Regular with Flame Thrower 
  • 1 Sister Regular with Fusion Gun 
  • 1 Sister Regular with Heavy Submachine Gun 

Status: 3A/ Moulds in Progress
There are 44 items in this category, and they are swiftly moving up to the next one.
The 30 Troops will be done first, and should move up in 7 to 14 days.
The 14 Heroines will be done immediately after, and are expected to be done in less than a week.

  • 3 Mounted Knights - Troopers Fantasy
  • 3 Mounted Knights - Command Group Fantasy
  • 3 Worm Riders - Troopers Fantasy
  • 3 Worm Riders - Command Group Fantasy
  • 5 Death Dancers - Troopers Fantasy
  • 5 Death Dancers - Command Group Fantasy
  • 5 Blade Maidens - Troopers Fantasy
  • 5 Executrix Regular Troopers - Troopers SF
  • 5 Long Swords Regular Troopers - Troopers Fantasy
  • 5 Executrix Regular Troopers - Command Group SF
  • 5 Long Swords Regular Troopers - Command Group Fantasy
  • 5 SpearWomen - Command Group Fantasy
  • 5 Crossbowmen Command Fantasy
  • 5 SwordWomen - Command Fantasy
  • 5 Blade Maidens - Command Group Fantasy
  • Shiveryah, Sorceress SF
  • 5 SpearWomen - Troopers Fantasy
  • 5 Crossbowmen - Troops Fantasy
  • 5 SwordWomen - Troopers Fantasy
  • 5 Knights of the Chalice - Command Group SF
  • 5 Knights of the Chalice - Troopers SF
  • 5 Harpies - Troopers Fantasy
  • 5 Harpies - Command Group Fantasy
  • 3 Draahk Riders - Troopers Fantasy
  • 3 Draahk Riders - Command Group Fantasy
  • 3 Centaurs Fantasy - Troopers Fantasy
  • 3 Centaurs SF - Troopers SF
  • 3 Centaurs SF - Command Group SF
  • 3 Centaurs Fantasy - Command Group Fantasy
  • 5 HalberdWomen - Troopers Fantasy
  • 5 HalberdWomen - Command Group Fantasy
  • Varanith, Captain of the Draahk Riders Fantasy
  • Varaseesh, The Venomous Fantasy
  • Sol-Sarya, Priestess of the Sun of Thorns Fantasy
  • Templar Mona de Costemore, Demon Slayer Fantasy
  • Sol-Sarya, Priestess of the Sun of Thorns SF
  • Templar Mona de Costemore, Demon Slayer SF
  • Varaseesh, The Venomous SF
  • Senshyrha, Slave Master SF
  • Senshyrha, Slave Master Fantasy
  • Keshyrii, Centaur Heroine Fantasy
  • Keshyrii, Centaur Heroine SF
  • Mistress Slithiss, Excruciatrix SF
  • Mistress Slithiss, Excruciatrix Fantasy

Status: 2/ Sculpted (and awaiting 3D printing and moulding)
There are 12 references in this category. The first 2 will move up to '3A/ Moulds in Progress' within the next 5 days. The remaining ones (mainly Creatures and WarMachines) will deliberately NOT be Moulded for several weeks, while the Foundry shifts its focus from Moulding to Casting.

  • Xehzirhya, Demon Steed Rider Fantasy
  • Xehzirhya, Demon Steed Rider SF
  • Yscarloth, The Harvester of Flesh SF
  • Yscarloth, The Harvester of Flesh Fantasy
  • Avatar of Shaah Fantasy/SF
  • War Pulpit SF
  • Asharah on Pegasus Fantasy
  • Spider Mother SF/Fantasy
  • Draahk Chariot Fantasy
  • Altar of the Succubi Fantasy
  • Horse Chariot Fantasy
  • And all Male Elves Bits

Status: 1/ WIP
This category is empty. Everything is done.

 

Reopening of the Pledge Manager? Additional Shipments?

And to end this Update, we need your feedback:

  1. Would you like us to re-open the Pledge Manager?
    As the Christmas season is approaching, this would allow you to add more stuff to your Rewards Selection and get it sent over with your second shipment?

  2. Also, if your Rewards Selection includes one of the larger items (which won't be ready at the same time as the Troops and the Heroines), would you want to be able to purchase an additional shipment, so that you can get your Heroines and Troops as soon as they are ready, and the large items later in another shipment? The cost for this would be $14.

To reply, please complete this one-minute survey no later than Wednesday, November 23, and to thank you, we'll add a bonus $5 Store Credit to your TGG2KS account for you to spend if/when the Pledge Manager is reopened. 

We'll share the results in our next Update!

Edit (Nov. 22): Also, don't hesitate to leave a comment and tell us what you think about The Toughest Sceneries of the Galaxy... (Note: Comments are moderated to avoid SPAM, of which there can be A LOT; they are approved once a day on the 3 days that follow the publication, and less frequently after that.)

Super Moon Wolves Special Deals! Three days only: Nov. 13-15, 2016

Did you knew about this? On November 14 will be the biggest, closest and brightest Super Moon of the year. But that's not all! It's the closest Super Moon since January 26, 1948. And the Moon won't come this close to Earth again until November 25, 2034!!!

So we're having very exclusive Super Moon Wolves Special Deals in our webshop! The perfect opportunity to get either some of our classic Cyberwolves (in VERY limited quantities), or all our most recent insane and unique TGG WereSheWolves for a great price! And we've also added Sniper Extraordinaire Karmina Noxx and Commander Elektra Eisenstein, as they both turn unto WereSheWolves on the battlefield!

But don't wait, because like the moon, those special deals won't be back until 2034 ;)

So it's now or never to get you some badass wolves to howl at this beautiful moon and masterfully defeat your opponents with these splendid minis!

SAVE UP TO 42%


Save 10€ on each WereSheWolf
Save 50€ on the box of 4 WereSheWolves
Save nearly 5€ on Karmina and Elektra
Save over 23€ on the box of 3 Cyberwolves
Save 6€ on each Cyberwolf
Save 7€ on the Cyberwolf Leader
GRAB your SUPER MOON DEAL now!

TGG2: Update #64 – The Halloween Update

Happy Halloween! 



As grizzly ghouls from every tomb
Are closing in to seal our doom...

we've decided to move this and future Updates to the www.ragingheroes.com blog, as the big bad souls of the world-wide web have given us a run for our money over the past few months. So keep reading for exciting news on production updates AND a special Halloween offer...

We may have now entered the season of less visually exciting Updates are there are no more new sculpts to share with you, and a lot more technical stuff to talk about. However, we think we are in a very exciting time nonetheless, as in the past two months, we've been making massive progress on nearly every aspect of the production process!

October was mostly dedicated to implementing new workflows and ideas, and we are now reaping the results of an extensive reorganisation in production. You'll get many of the technical facts below, but mostly, despite the amazing complexity of the TGG2 miniatures, our 3D printing pipeline as well as the moulding side of the foundry are now getting to outputting one unit every day. This is totally mind-blowing!

Read on for more details and other news!

production cast of Augusta

Augusta - size comparison

Let's Start by what's most Important: the Progress of the Production

First, to clarify things, we realise that the Production Status online spreadsheet with which you can track what's going on has become a bit misleading. If you've been following this document, you might feel like: “I don't get it, things are going into production, and then, never come out of it...”. And so, you might feel that not a lot of progress is made.

But that's not the case, a lot is happening!

The reason for this is that, as we have been working closely with the foundry to redefine the manufacturing pipeline, we realised that it would be much more effective to have nearly all the moulds done before we start spinning them.

So, it means that everything that gets moulded shows up stuck in the In Production category, and doesn't move to the In Stock category because we are doing all the production moulds first before we spin them. To reflect this, we will add a new category in the tracking spreadsheet. This will be done this week. So you will have a clearer view of what's going on.



Overall, we are pushing for having all the Troops and Heroines production moulds done by the end of November. We are still working out the order of production for the bigger pieces such as the Altar of the Succubi, the Avatar of Shah, etc.

Better Focus and Speed

Allowing the entire foundry team to focus on the very delicate task of mould-making ensures more efficiency and quality, and allows us to optimise this process. The same will happen when the foundry starts spinning the production moulds, as the more senior members of the team, who usually focus mostly on mould-making, will be fully available and part of the spinning process, again guaranteeing better quality and improved efficiency.

We now have attained our aim of outputting the production moulds for one new unit every day at the foundry!!!

This is a pretty amazing feat, considering the tasks involved in making this happen. Of course, this is our ideal production plan, which is occasionally slowed down with the occasional breakdowns but overall, this is now going very well.

Improved Quality

In the last Update, we told you about our new 'Pizza Pie' layout system for the Troops. We now have production casts of these, and they look most excellent!

Overall, they allow for less intrusive gates (the connections between sprue and miniature which feeds the resin into the parts), and for us, they simplify the whole packing process with more accurate and speedier picking and sorting while making the sprue more robust.


Creating moulds for a full unit box (we call them Family Moulds) instead of having one mould for each single one miniature of the unit considerably speeds up the mould-making process. It came with other challenges for picking and packing, but we found ways to successfully solve them and so, we are also working on a similar process for the Heroines so they can eventually fit in blister packs once they are commercially released.

The Pizza Pie casts


The Big Paypal Problem

You may have noticed that during the summer, we took down the Paypal payment option in the Pledge Manager. At that time, we did not go into the details of why we did that, because we did not want to unnecessarily risk alarming anybody about something we knew would eventually be resolved. However, we went through a pretty rough time there. If you read our Risks and Challenges section on the Kickstarter, where we compare a KS campaign to a long journey at sea, well, this certainly qualifies as a Category 4 storm!!!

To give you a quick and simple explanation, Paypal can freeze an account and retain all the funds in it until they are given proof that the activity is legit and not a scam. This usually works well with regular businesses. However, when it comes to crowdfunding, Paypal does not have a history of being fair and thorough with project creators. We won't go into the details here, as we are still pondering what actions we might take now that this has been resolved. But just so you know, Paypal tends to say black one day and white the next, or, as one of their representative plainly told us: “Our policies change all the time”, and “I cannot put anything I am asking you in writing”.

The amount involved was staggeringly high. It forced us to make huge adjustments to our production plans. It altered staffing, as you can imagine, as we had to pause the work with some of our regular collaborators. We had to negotiate with our suppliers who thanks to our long-term relationship building, agreed to temporarily act as our bankers. Our careful approach to managing funds over the entire Kickstarter paid off, as we were able to draw on (and complete deplete) all of our reserves to get that first wave of shipments out as quickly as possible and keep operating our business.

The situation was resolved earlier this month, but it took an enormous amount of work and energy to get through it. All this was made by Paypal to supposedly protect you, the customer whereas instead, it made the delivery of the Rewards much more problematic. Had we been a younger company, less organised or less careful, it could have easily sank the project.

Nevertheless, onward and forward, and we are now nearing the end of our journey in calmer waters.

And Other Creepy Stories about the Internet Giants...

Oh, and by the way, Paypal was not the only one to have fun with us. Facebook decided to close our Asharah Raging page and then took two months to start answering our messages.

Google threatened to remove us from their search engine, and I'm still at a loss to figure out what they want.

And Kickstarter still has the sh#@!ty interface that makes every update we make super-long to upload and edit, which sealed the decision to move our Updates away from there.

We're now waiting from Instagram and Twitter to put us in their crosshair ;)

But hey, it's Halloween! Let's party tonight!

Faster 3D Prints Turnaround

One of the impact of the Paypal situation was that it prevented us from getting a new software that considerably speeds up and improves the 3D print workflow. For this software, we were dealing with a new supplier, and so we had to wait to have the cash on hand before being able to proceed on this. It created a bottleneck of nearly 2 months for a product that does in about 30 seconds what can otherwise take half a day to make. You can easily imagine the impact on production.



This has now been implemented, and you can expect most of the remaining miniatures that still show on the Production Status online spreadsheet as Sculpted to be upgraded to In Production within the next 2 weeks. 



Why We Keep Updating Our Wokflows

We already told you that in our previous update, but it bears repeating; what we are doing with the foundry is a major overhaul of the whole manufacturing process, from the time a 3D sculpt is finished to the time the miniature is put in a ziploc bag.

You might think: “Oh, you have already told us several time that you are revamping your workflows.” This is absolutely true. You might also be wondering: “Why do you keep on changing stuff?” The truth is that with a team that has been multiplied by 3 in just about two years and sculpts that in TGG2 have become so complex that technically, they have little in common with the TGG1 (let alone with the minis we did before that), we cannot stand still, do business as usual and hope for the best. We know that the foundry team is reading this update, and we want to take this opportunity to thank them for their hard work and dedication, as well as their willingness to work with us to improve practices and workflows to achieve the impossible.

Still Reading?

We know that is already a wall of text, so we'll stop now, and have another Update in a few days with additional information concerning re-opening the Pledge Manager, purchasing extra shipments, showing you the next TGG2 beer mats which will be included in your Rewards shipment, and fresh news on our 2 upcoming Kickstarters (Terrain and Game).

Halloween Promo: Harry Gets Lost in Zombie Land!

Head over here for 50% off on selected items with this discount code: PUMPKIN
But don't wait. Deal ends on the night of November 1!

TGG2: Update #63 – News from the Creative, Production and Logistics Department

You may be wondering why you haven't heard from us a bit earlier this month. Well, a good way to summarise this is that August and the beginning of September have been pretty intense. Not a lot of sexy stuff, but a massive amount of work nonetheless.

As you may already know, Raging Heroes is made up of three key departments: Creative, Production and Logistics. As the Creative work of TGG2 was completed at the beginning of the summer, the Creative team has now moved on to other projects (Scroll down to the Creative section to find out more about what's coming up). 

Also, please note that we've got a SALE with FREE SHIPPING going on in our regular shop!

Both Production and Logistics department are currently in full swing to manage the completion of TGG2 and everything related. Because of that, this Update is split in 2 sections, so you can have a better understanding of what is going on and who is doing what.

Oh, and just so you know... now that the sculpting is done, we did a few calculations of what the Creative Team has accomplished: in total, the number of individual characters, vehicles and mounts created and sculpted adds up to a staggering 450 sculpts. This is about twice as much as the number of sculpts created for TGG1!!!

All these sculpts were made in about 300 working days. This works out to 1.5 sculpts every day!

News from the PRODUCTION and LOGISTICS Departments

Over 3,300 Parcels have already been Shipped!

First of all, for reasons which we shall share with you in a forthcoming Update, shipping the TGG2 took truly epic proportions. The entire team at the studio stopped whatever they were working on and started packing, sorting orders, answering messages, and running to the Post Office with cars filled to the brim with parcels. As you can see in the picture below, there was a point where most of the workspace was filled with bags and bags and bags...

bags, bags and more bags of minis
Bags, bags and more bags of minis

 

On our way to the post office
On our way to the post office

 

empty stocks after a few crazy weeks of shipping
Empty stocks after a few crazy weeks of shipping


We are still waiting for some of you to get in contact with us so that you can choose your Rewards. So please get in contact as soon as you can.

Dealing with your Enquiries

Unfortunately, as always, mistakes can happen. If there was anything wrong with your shipment, please head over to this page and complete the appropriate form.

You would not believe the kind of crazy stuff that can happen during a Kickstarter fulfilment.

For example, we got a message from one of our US backers who wondered why the tracking of his package was showing that it was on its way to a faraway land... We discovered that he had entered CA for California in the Country field instead of the State field... And so the parcel was on its merry way to Cambodia!

Then there were the lucky few who got their parcel shipped twice, because the printer jammed and ended up printing their Rewards Selection twice. These errors were usually discovered the evening that the parcels had been dropped off to the Post Office, when we were entering the tracking numbers in the system...

Not to mention the on-again, off-again threat of the Canada Post strike, which meant we packaged but had to store those shipments upon individual Canadian backers' requests, concerned that their shipment would be held off for weeks... (In the end, the strike never happened.)

And then, there were the English backers who wondered about customs and shipping fee if Brexit were to be effective... (No change for at least 2 years, as it turned out.)

There are many little stories like that, that keep happening every week.

Ioana answering your messages
Ioana answering your messages

Still got questions or concerns? Please contact us directly through the forms on this page.

Vacations and Staff Changeovers

Then of course, there were many vacation days accrued to our collaborators, and they kindly waited for the bulk of the shipments to happen before taking off. So from late August to early September, the place was a bit of a ghost office.

And then, with the end of our key TGG2 activities, some members of the team arrived at the end of their mission with us and went off to other projects, whether permanently or for a few months. We wish them all good luck for their new ventures. Of course, on our end, this meant some internal reorganisation and reassignment of duties.

For example, those of you who have been in touch with our Customer Service have most likely been in contact with Sandrine. While Sandrine is still with us, she had moved on to other missions and work with us less often, so Ioana has taken over. The transition slowed down the department for a bit, but the good news is that your messages can now be responded in one of 4 languages: English, French, Romanian and Italian!

Upgrading the Production

This time in a Kickstarter project is also very special for us because, now that sculpting and shipping is done, it is a period were we can focus very strongly on making every aspect of the production better.

Thank to your feedback on your TGG2 minis, we can spot things that may have been missed before, as well as uncover recurring issues.

Of course, our focus is always on the quality of your models. That's the reason why we've been doing a massive overhauling of the printing as well as the mould-making process. It's a tough decision to make, because it means that the production is slowed down or partly halted (which is why you haven't seen a lot of updates on this document until now), but the delay is always worth it.

- 3D Printing

We have completely transformed our 3D printing pipeline. This is really huge!!! We have multiplied our 3D printing capacity by over 400%. This not only means that we can print much more rapidly, but it also means that we can more easily test stuff for a much more reasonable cost.

For example, below is something we could never have done before: a test print of the massive Erzebel. Now, as you can see, the print is crappy and very low-rez, but just being able to do that allows us to check proportions, assembly, and more in a way that is incredibly effective.

Crappy, low rez Erzebel test print for size purpose
Crappy, low rez Erzebel test print for size purpose

 

Printing tons of stuff
Printing tons of stuff

 

It might be hard to believe, but these are Blade Maidens
It might be hard to believe, but these are Blade Maidens

We also took the time to test several different software for the 3D printing tasks. Without going into the boring technical details, we can tell you that some of the solution we have encountered makes many improvements on all levels.

Working closely with the foundry, we have also determined a new system for splitting the miniatures in several different parts. In the end, it will mean cleaner casts and gates (a gate is the part that attaches a mini to its sprue) that are more optimally positioned.

- Foundry

First, let's start by acknowledging what an amazing job the foundry does for us. Yes of course, miscasts and other problems can happen. But if you are not versed into the technical aspects and know-how of mould-making and casting, it is probably hard to appreciate how the casting of the TGG2 Kickstarter is such a big leap up from TGG1. In the end, you might not see the difference, but TGG2 miniatures are so much more complex, intricate and full of details that for the foundry to be able to cast our minis is almost like pure science-fiction.

The deadly beautiful Malheezariah
The deadly beautiful Malheezariah



But of course, just like us, the Foundry team is not the sort of guys who sit on their laurels. So in the past few weeks, we've been engaged in much testing and brainstorming on how we can make sure that the quality of the cast always remain at the top level and that the way the miniatures are laid out in the moulds helps us to have less mistakes made in the packing department.

A truly big character
A truly big character

Below, you can see two new types of layout that we have been experimenting with. The 'pizza slice' system seems to have a lot of potential for many reasons. And if it is the system that we choose to go with, it might even yield special bonuses for you that were not even planned before. To our knowledge, no other brand has done this before. It's nothing big or exceptional, but I'm sure you will appreciate it...

A test for a new type of mould layout
A test for a new type of mould layout

 

The soon to be famous pizza slice mould technology
The soon to be famous pizza slice mould technology

And, with the massive influx of new moulds and stock for TGG2, we've also had to reorganise our workspace. The foundry is already ahead of us, as they've now built many new shelves and stacks to accommodate all the new moulds, current and upcoming. And our end, we are still in the process of moving stuff around and adding shelves everywhere.

more moulds, more shelves, more moulds, more...
More moulds, more shelves, more moulds, more...

Production Update

So, as you can see, we have been far from idle, even with the vacation time. But since our available time has been mostly taken up with process improvements, it means that the production itself slowed down a bit. However, this work is absolutely crucial for the good health of any project, and this was the best time to do it. But the production pace is already picking up. All the Troops' 3D printing will be finished at the end of next week, which is a massive achievement! And the printing of Heroines will be done most likely the week after that. Then, we'll finish the printing process with the Monsters and Machines.

The production schedule at the foundry will somewhat follow the same order, except for the most popular items, which we will try to place earlier in the queue.

If you are still waiting for some Rewards, please stay tuned for our next Update as our planning should be much clearer by then. Meanwhile, keep an eye on our Production page which is updated in real-time.

Blood Vestals just out of the 3D printer
Blood Vestals just out of the 3D printer

 

Daughters of the Orphanage
Daughters of the Orphanage

Your Feedback on the Models

When we opened the Pledge Manager earlier this summer, it was really great for us to be able to interact directly with so many of you, and to feel your excitement about the upcoming TGG2 miniatures. From the massive amount of positive comments we received when you got your minis, it looks like they have lived up to your expectations and maybe in some case exceeded them. After so much hard work, it is a great reward for the team to get this praise and to feel that we've made you happy. So here are few of these comments and messages:

Dux: " Just got the first wave of my TGG2 models last night, and I'm just blown away by the details. These gals look so gorgeous. " (Facebook - September 2016)

Christopher : "Amazing details in these figures. What a fantastic job you have done.Feel proud to be a backer on this project.Thanks!" (Facebook - September 2016)

Benoit : "Hey Raging. I just received my models from you and I have to say you have outdone yourself again!!! I am so happy with the money I have spend with you. Thank you so much, and keep up the good work." (Facebook - September 2016)

Solène : "Yesterday i just came back from the ETC in Greece and i saw i had a package waiting. I opened it and instantly drooled all over your models. They are gorgeous, stupendious, well detailed and amazing. These girls look so though and sooo sexy at the same time! I have to stop myself from spending even more money on them ! Thank you so much" (TGG2KS - August 2016)

Stefan : "Hey you awesome Raging Heroes Team :) Thanks you for your great work <3 The Minis are perfect .... so perfect that i want to ask you if i can maybe get a bit MOAAAAAAAAAARRRR AWESOME RAGING MINIS :DDDDD I know the Manager closed with 10. August but... i can write you so i try :P Wish you all all the best, be AWESOME like all the time ^^" (TGG2KS - August 2016)

Li Keel : "Hi Team, First of all, let me just take the time to remark on the quality of the models, amazing, I am super impressed with these models and dunno how you beat your last kickstarter but.. it happened. So great job on that. I'd also like to use this time to thank you for the service you are providing. I cannot begin to understand how much effort the entire raging heroes team must put in to make this all possible. So really guys, thank you, your models are impeccable and your service is amazing." (Mail RHTeam - August 2016)

Veronika : "Hi, I would just like to let you know I have received the first shipment of freebies and two more heroines and they are absolutely outstanding. I haven't touched them in any way yet, still waiting for them to air out as you recommended, but all the details... I expected top quality from you after previous experience, I drooled over the renders, but this is a whole different level. They are so small! So lovely and full of character! Anyway, just wanted to say thank you for all your hard work, dedication and pure artistry. Best regards - Veronika" (TGG2KS - August 2016)


You also sent us some pretty cool pics:

A wonderful Arthenya VI from Australia, if I'm correct
A wonderful Arthenya VI from Australia, if I'm correct

 

Great bunch of Sisters by Omegamarine
Great bunch of Sisters by Omegamarine (Canada)

 

A sexy Shiveryah by Astadriel
A sexy Shiveryah by Astadriel

 

A great looking Xarsiss spotted at the Gencon
A great looking Xarsiss spotted at the Gencon

 

A gorgeous Shaliah by our own Claudia Zuminich, the only member of the team who manages to paint some TGG minis. I think she has completely given up on sleep.
A gorgeous Shaliah by our own Claudia Zuminich, the only member of the team who manages to paint some TGG minis. I think she has completely given up on sleep.

 

What about the Occasional Miscast?

However, we are fully aware that unfortunately, some of you received a few less than optimum models. Despite all of our efforts, there were a few miscasts in a few batches that escaped our attention. We have to admit that at the time, the fact that this happened was a bit of a mystery for us. All our miniatures are double, and sometimes triple-checked. And yet, despite this, some miscasts slipped through.

After investigation, it looks like some of the specific information given for quality control would occasionally get lost or distorted through the chain of command. We have put steps in place to fix this. We also effected some staff changes. And of course, we completed this by reviewing and upgrading our manufacturing process, as described above.

Cutting the Model from the Sprue

We have seen here and there some concern about the complexity of some of the sprues that the miniatures, and the fact that it might make it hard to properly cut the parts away from the sprue without damaging them. This is due to the very high complexity of the minis, and, as noted above, we are already working with the foundry to make the gates (the parts that connect the miniature to the sprue) less intrusive for the next batches.

However, we have also published a tutorial on our site to share with you the optimal way of cutting the model from the sprue without any damaging it. I strongly suggest that you read this short information.

Feel and Colour of the Resin

We've also seen here and there comments as to how the colour of the resin might affect its other qualities. First of all, please keep in mind that contrary to plastic injection moulding, which is most often done in big Chinese factories with massive machinery, spin-cast resin is a craftsman process where every single mould is created and handled by hand by a team of very talented artisans.

Like every item made by hand, it means that in some way, each item is unique. The colour differences you might see in your various TGG miniatures is simply due to the amount of dye that is added to the mix. It does not affect the composition nor the quality of the resin in any way. Some batches may be darker, some others may be lighter. But in the end, it is always the same resin.

News from the CREATIVE Department

After finishing the sculpting of TGG2 in early summer, the creative team started to focus their twisted minds towards new goals. As we already told you, several projects are currently in the works.

TGG3: The Game!

We already have tons of concept for TGG3. And the sculpting of these new characters will start this October. There will be probably a bit less miniatures on TGG3 than in TGG2, because TGG3 will be centered around our miniature game. But as always, if things go really crazy, who know how many new minis we might make.

The TGG game will be a science-fiction game featuring our six current Sci-Fi armies. If you are a Fantasy gamer, however, know that we also have plans for you.

We plan to run the TGG3 Kickstarter sometime this winter.

But First...

But before that, we've got something else planned: we will soon launch a Scenery Kickstarter. We have been playing with a lot of cardboard and boxes this summer. And even if the photos below are not quite impressive, we can tell you that we are planning some pretty insane stuff... And we think that your gaming table will never look the same again! More on this very soon.

Ok, it's really not impressive at all, but that's how a project starts
Ok, it's really not impressive at all, but that's how a project starts

 

Definitely not there yet, just a very early mock-up, but I guarantee you it's gonna be epic!
Definitely not there yet, just a very early mock-up, but I guarantee you it's gonna be epic!

News from the SALES Department

In case you missed TGG1, it's now been over a year that we have started releasing the TGG1 miniatures publicly. And this month will the next-to-last release of new TGG1 models, both on our website and with our retailers.

To celebrate this and the back-to school season, we will be having some super attractive deals for you with our brand-new Army Packs within the next few days. Also, we are now releasing the WereSheWolves, both individually and in a specially-priced box of 4. And within the same week, the Mechas are going to join the fun.

To top it all, we now have FREE SHIPPING until October 2 on our entire webshop at www.ragingheroes.com. Check it out!

TGG2: Update #62 – Shipping is in Full Swing

Pledge Manager Extended to August 10

As you may have noted, we have pushed out to August 10 the closing date for the Pledge Manager. We did this for several reasons. One is that running a Pledge Manager during the summer means that there are a few backers travelling or on vacations who cannot complete the PM earlier. Another is that due to our own staff vacations schedules, we found ourselves short in the Customer Service department, and we wanted to make sure we could address your messages before closing the PM for good.

The good news is that our key Customer Service staff got back in yesterday, and if you're still waiting for a reply, you should be getting answers very soon, and we thank you for your patience.

If you have questions, please go to our Contact page and follow the instructions there.

Please note that for technical reasons, the Paypal payment option is currently unavailable, but you still have the option to pay with your credit card when you go over your 'Store Credit'.

The casts of the Daughters of the Crucible, ready to rumble
The casts of the Daughters of the Crucible, ready to rumble


Shipping is Ongoing

As planned, shipping of your Rewards started a few weeks ago. If you were among the early ones to complete your Pledge Manager and have not yet received a shipping notification, that is normal. As we explained when we launched the Pledge Manager, we thought it would be wiser to hold back some parcels while several new models were about to come in from the foundry, and we wanted to include them in your shipment if they were part of your selection. Furthermore, the Pledge Manager has been hugely successful! So much so that we had to re-order additional batches from the foundry to keep up with demand, and they are still coming in.

Packing like crazy :)
Packing like crazy :)

Everything is now getting back to normal. We have also beefed up our shipping team, which is now working round the clock and shipping up to 200 parcels every workday. The whole shipping campaign will be done by mid-August.

Everyday, bags and bags of parcels leave the office to travel all across the world to your doorstep
Everyday, bags and bags of parcels leave the office to travel all across the world to your doorstep


First Feedback

We've already begun receiving feedback from backers who've received their shipment, and they are very happy about the miniatures! Here's a sample of their messages:

Zak Artibello: "Just wanted to say great work on the tgg2k, very impressed with the models".(Mail RHTeam - July 2016)

Jonathon Krisko : "First, thanks doing a fantastic job! I'm extremely happy I backed your project and look forward to seeing what you are going to do in the future." (Mail RHTeam - July 2016)

Marius : "The freebies and some other minis just arrived. And I have to say I love them. Great work. So smooth, tiny and full of sharp Details. And thanks for the beercoaster - it will find ist use." (Kickstarter – July 2016)

You can also check out this blog post from Tabletop Apocalypse, an unboxing of the TGG2 Freebies. 

From the Tabletop Apocalypse unboxing
From the Tabletop Apocalypse unboxing

 

And here are 2 videos of TGG2 unboxing, the first one in English, the second one in German.

https://www.youtube.com/watch?v=keeOO7cLbaM

https://www.youtube.com/watch?v=_gOTDg1-C0k


TGG2 Bestsellers

In case you're curious, we thought we would share with you some info about the most popular Rewards.

We knew that the Sci-fi Sisters' troops would be popular, but that went totally beyond what we had anticipated. They've been the most sought-after unit of the TGG2 Kickstarter.

Fresh from the 3D printer, a Fantasy Sister trooper
Fresh from the 3D printer, a Fantasy Sister trooper

 



We had other surprises as well. When we worked on the Avatar of Shah and the Altar of the Succubi, for us, it was more about making some dream minis come true than really creating a commercially viable product. Boy did you prove us wrong! These two, together with the War Pulpit, were EXTREMELY popular, which of course encourages us to do more crazy and large-scale projects (yeahhh!).

Finally, another surprise was the massive success of Ascended Sister Erzebel, Great Seraphim. Yes we thought you would like her, because who doesn't like a good-looking wrathful angel? ButErzebel has become the best-selling Heroine of the entire TGG2 project, and we didn't see that coming :)

What's Next?

We hadn't yet finished dealing with the bulk of the Pledge Manager that MANY of you were already asking us what will our next Kickstarter project be? Now that our work is done and that the final step of the project is in the capable hands of our foundry, we can now turn our attention to what's next.

As always, the foundry is outputting some seriously cool stuff !

As always, the foundry is outputting some seriously cool stuff !

The success of our first 2 Kickstarter campaigns has given us so many ideas that it is hard to choose what our next project should be. That being said, we can definitely confirm that the TGG game is coming together quite well.

We also have several ultra-cool “board games with miniatures” projects in which you will be able to play a large part, if not all, of the TGG1 and TGG2 minis. In fact, aside from special projects, we plan to have most of our board games take place in different aspects of the Toughest Girls of the Galaxy universe.

Last but certainly not least, if you like cool-looking gaming tables, we're currently working on a project which we hope will... oh, the connection is breaking... I can't...  oh... (To be continued!!)

We are in love with the new version of Asharah, looking even more than ever as her bitching self...
We are in love with the new version of Asharah, looking even more than ever as her bitching self...

 

... And possibly even more so with the fantasy version
... And possibly even more so with the fantasy version

TGG2: Update #61 – YES!!! (NSFW) Altar of the Succubi, War Pulpit, Dark Elves Male Bits, and more Knights of the Chalice

“I Want the Altar / War Pulpit but I've Already Selected my Rewards in the Pledge Manager!!!”

Yes, we thought some of you might say that. No problem! Just go to the Pledge Manager, add the Altar and/or the War Pulpit, and Proceed to Checkout. Exceptionally, this week, if you onlyput the Altar and/or the War Pulpit in your cart, you won't get charged for shipping! 

The reason for this is to make it easier for us to combine your orders without having to refund the shipping fee that results in you going a second time into the Pledge Manager. Of course, if this is the only thing you get with your pledge money (Altar and/or War Pulpit and nothing else), then of course, we will collect the shipping costs from you before we ship, because shipping ain't free for us :)

If you put anything else in your cart, however, you will be charged for shipping. But, again, no problem!! In this case, you've got 2 options: 

Lots of images again!

For full size images, when you're on the Pledge Manager, right-click > Open image in new tabon the images you want to see – Kickstarter has a very tedious interface so we've only put a few full size link in this update.

NSFW: As usual, there are bare breasts in this update.

Altar of the Succubi

So here it is finally... What else is there to say, except that it has been a challenging piece to develop but we are very excited by the final result. 
As you can see, it is massive and full of details. If there ever was a centrepiece, this is definitely it. Enjoy!

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War Pulpit

Another very much expected model, judging by your many questions and comments. So here it is, another pretty insane sculpt. It's going to look so cool on your gaming table...

 

 

 

 

 

 

 

 

 

 


Male Bits for Dark Elves

Below are the all the Dark Elves Male Bits. We actually ended up with more than what was originally planned. Indeed, there is now two types of kits for the Heavy Troopers:

  • one for the Halberds and Draahk Riders,
  • and one for the Long Swords.

And of course, there are also Male Bits for the "light" troops (swordmen / spearmen / crossbowmen).

If you have already finished going through the Pledge Manager and chose the Heavy Dark Elves Male Bits, don't worry: we will contact you personally at a later date so that you can tell us which Heavy kit you need.

In the images below, you can see that the male bits work really well with our regular Dark Elves (female) miniatures.

How to Remove High Heels

If you want to remove the high heels on your troopers and champions, it is very simple. As you can see on the male elves images below, you can easily remove the parts that bother you. We did it digitally on the 3D file but you can do the same on the minis.

In most cases, you can simply cut the longest part of the heel with a modelling knife, and, voilà, you've got a regular heel. On the feet that stand firmly on the ground, this solution might not always work, but that will happen rarely. In such a case, however, we suggest that you use some texture on the base to partly hide the heel. It won't require a lot since the part you will need to hide will be about 1mm high. A bit of static grass or a few grains of sand will easily do the trick, and boom, again, you've got non-high-heeled TGG minis :)

Male Elves Bits for Halberds and Draahk Riders Champions

Heavy Command Group heads and torsos: 3 Champions male torsos and 3 male heads compatible with the Halberds and Draahk Riders, but NOT with the Long Swords.

 

 

Male Elves Bits for Halberds and Draahk Riders Troopers

Heavy Troopers heads and torsos: 5 male heads and 5 heavy-armoured torsos compatible with the Halberds and Draahk Riders, but NOT with the Long Swords.

 

 

 

 

 

 

Male Elves Bits for Long Swords Champion and Troopers

Long Swords Pack: Troopers + Champion heads and torsos: 

  • 5 male Trooper heads and 
  • 5 male Trooper long swords torsos AND 
  • 1 male Champion head and 
  • 1 male Champion long swords torso

 

 

 

 

 

 

 

 

Male Elves Light Champions Bits

Light Command Group heads and torsos: 3 Champions male torsos and 3 male heads compatible with the Spearmen/Crossbowmen/Swordsmen.

 

 

Male Elves Light Troopers Bits

Light Troopers heads and torsos: 5 male heads and 5 light-armoured torsos compatible with the Spearmen/Crossbowmen/Swordsmen.

 

 

 

 

 

 


More Knights of the Chalice

There were a few Knights of the Chalice missing when we originally shared them with you. Now they're all done and we now have two boxes of five soldiers.

Most of you have probably already seen them in the Pledge Manager, but we wanted to feature them in our Updates.

First, here are two line-ups showing the two boxes:

 

 Then, here are the renders of the four new sculpts:

 

 

 

 

 

 

 

 

 

 

 

 


The Pledge Manager awaits you!

If you haven't done so, pay for your shipping fee at shiptgg2.com, and you'll be able to connect to the Pledge Manager as per the following schedule:

  • (Wave 6) Buy Shipping Fee by July 14, 11AM GMT - Access PM on July 15, 1PM GM 
  • (Wave 7) Buy Shipping Fee by July 18, 11AM GMT - Access PM on July 19, 1PM GM 
  • (Wave 8) Buy Shipping Fee by July 21, 11AM GMT - Access PM on July 22, 1PM GM

And while you wait, check out the instructions right here.

Update #60 – More Time to Pick your Rewards!

More on the Stingrays at the end of this update

More on the Stingrays at the end of this update

We Are Extending the Deadline for the Pledge Manager!

The Pledge Manager will now be open until July 25. 

Here are some of the reasons why:

  •  We are now getting into the summer vacation period, so our customer service will not always be available, and we don't want to leave you hanging, or worried that you may not have time to complete your Pledge Manager before getting an answer.
  • Some of you are travelling or on vacation, and are unable to get it all done in time.
  • We've got the War Pulpit and the Altar of the Succubi to show you, and we know some of you held off finishing their pledging until they could see it. But now, this is biting into their summer vacation...

    If You Have a Problem or a Question about the Pledge Manager:

    If you have questions and cannot find the answer on our various FAQ's, remember that we have now created 3 forms to resolve most problems. Check this page for all the details and links.

    Please use these forms as much as possible if you have questions, you will get a reply much more quickly.

    If you've ALREADY contacted us via email or by leaving a Chat message, we recommend you use these forms instead.

    We Will NOT Be Available from July 14 to July 20...

    Please note that Customer Service will NOT BE AVAILABLE from July 14 to July 20.

    July 14 is Bastille Day in France, which turns into an extended week-end for several members of the team. 

    Nevertheless, please don't worry and don't panic if something goes wrong during that time.
    SOLUTIONS WILL BE FOUND!
    Even if you are going to be away or unavailable when we reply to you.

    The packing and shipping crew will be on deck, however, and shipping will continue during that time.

    AND...

    We save the best for last: we are finishing tonight the renders for the Altar of the Succubi. We will share them with you tomorrow, that is, unless the machines crash in the middle of the night...

    Meanwhile, we just got prototype casts of the Stingrays from the foundry, and we just had to share them with you.

    Also, this give us the opportunity to answer the recurring question that some of you have concerning the robustness and balance of those of our models that stand on what looks like delicate or thin elements.

    First, once they are glued on a base, they is absolutely no stability problem. We take care to test that all along the development and production process.

    However, it will be important that you use common sense and glue such miniatures in a way that puts the centre of gravity in the middle of the plastic base. The centre of gravity is not necessarily where the mini touches the plastic base. For example, on the Stingrays, the centre of gravity will be somewhere at the middle of the Stingray's body, regardless of where the tip of its tail is.

    Second, regarding the robustness of the minis, here's an anecdote for you: a couple of days ago, I saw one of the guys (who shall remain nameless this time) press down hard on the top of the Stingray with Champion. He had just finish assembling the miniature which, as you know stands on its tail. Well... nothing happened. That is, nothing broke. Of course, we are not advising you to do this, but it does show that the miniatures are quite sturdy.

    TGG2: Update #59 – Important Update: More Help for the Pledge Manager

    Things are moving very well with the Pledge Manager, and many of you have already chosen their rewards. However, we received a massive amount of questions and this keeps us extremely busy. This is why the Update that was due Monday is just coming out now.

    In this Update, you'll find links to new forms that will help us deal with your questions and problems in a much more efficient way.

    YOU CANNOT ACCESS THE PLEDGE MANAGER

    If you keep getting the error message 'No account was found', please complete this form: Problems accessing the Pledge Manager.

    YOU FORGOT YOUR FREEBIES

    If you are entitled to a free set of FREEBIES and you FORGOT to add them to your cart, then 

    • Sign in to the Pledge Manager
    • Go to 'My Account' and click on 'View Messages'.
    • There, 'Send a message' that says "I forgot to add my Freebies"

    That's it! We will update your Rewards and send you a new 'invoice' to confirm the add. Please allow us a few days to do this.

    TGG1 RETURNING BACKER

    If you pledged on TGG1 and want your Free Heroine ($10 at KS pricing), please review this form: TGG1 RETURNING BACKERS.

    OTHER

    If you 

    • mistakenly paid EVERYTHING with Paypal and did NOT use your Store Credit, or
    • want to CHANGE or INCREASE your Rewards Selection, or
    • have any other question, 

    Please complete this form: Pledge Manager Questions/Changes

    YOU CAN ALSO ACCESS THESE FORMS directly:

    You can also find this information directly in the Pledge Manager, under Contact Us.

    TGG2: Update #58 – Add your Freebies + Pay with your 'Store Credit' + other questions

    This is a quick Update to answer a few messages and comments we received right after Update #57, and to clarify some details about the Pledge Manager.

    First thing, as we wrote often and pretty much EVERYWHERE on the latest Updates and on the Pledge Manager, make sure you READ THE INSTRUCTIONS. Everything is there and it is very straightforward to follow. In fact, half of the backers have already gone through the Pledge Manager without issues.

    For the most common issues (such as the the onces concerning the items listed below):

    • WE ARE IN THE PROCESS OF CREATING A NEW FORM TO SPEED UP the resolution of your queries. 
    • We will share it with you in our next Update, no later than Monday
    • If you've already contacted us regarding a problem concerning one of the items listed below (and have not yet had a reply), please wait for it and then, use it to get a speedy reply.

    FREEBIES

    If your pledge gives you access to the Freebies, ADD the pack of Freebies to your cart. It is clearly noted in the instructions. You will know that the Freebies pack is free because the cost is $0.00.

    We need you to add them yourself, because not all Pledge Levels are entitled to them.

    PAY WITH YOUR STORE CREDIT

    As noted in the instructions, at Checkout, ALWAYS choose the option Pay with your Store Credit.

    Do NOT click on Pay with Paypal.
    NOT until you have FIRST clicked on PAY with your Store Credit.

    → First when you are about to proceed to checkout

     

    → Then when you are ready to pay

    This is a perfect example of the technical limitations we all have to deal with. The cart supplier does not allow us to remove the 'Pay with Paypal' button that appears EVERY time you look at your cart!!! 

    So please beware:

    Do NOT click on Pay with Paypal.
    NOT until you have FIRST clicked on PAY with your Store Credit
    .

    “WHAT if I mistakenly paid for my ENTIRE cart with Paypal instead of paying FIRST with your Store Credit?”

    This is the kind of mistake that we strive to fix right away. In the next 24 hours, I will attempt to locate the people who have been affected by this and resolve their issue immediately.

    If you haven't heard from me by Monday, you will be able to use the new form coming in Update #59 no later than Monday to flag this issue, and we will take care of you in priority.

    “I was a TGG1 backer, how do I get my free mini?”

    Oh God! This is my mistake. I completely forgot about that! We spoke with a few people on the Chat about this, and told them to put a Comment when they Checkout. But this is NOT the right way to do it.

    We are NOT backing out of our commitment. But we need to implement a proper an effective solution for this.

    Therefore, we will fix this AFTER the Pledge Manager is closed.

    So, the answer is: Do nothing and please complete your Pledge Manager. We will come back to you with the proper procedure after the Pledge Manager is closed.

    If you CANNOT ACCESS the Pledge Manager

    Please review Update #57.

    In Conclusion

    We are sorry for any inconvenience some of you might have experienced. There is currently absolutely no software tool on the market that can properly manage a project like this one. So we have to deal with the limitations of the tools at our disposal. And this is why we have provided instructions on how the Pledge Manager works.

    The good news is that for most backers, the process is absolutely seamless and simple. But for those for whom it isn't, we are here and we will make sure to resolve whatever issue you may have.

    Thank you again for your support!

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