TGG2: Update #59 – Important Update: More Help for the Pledge Manager

Things are moving very well with the Pledge Manager, and many of you have already chosen their rewards. However, we received a massive amount of questions and this keeps us extremely busy. This is why the Update that was due Monday is just coming out now.

In this Update, you'll find links to new forms that will help us deal with your questions and problems in a much more efficient way.

YOU CANNOT ACCESS THE PLEDGE MANAGER

If you keep getting the error message 'No account was found', please complete this form: Problems accessing the Pledge Manager.

YOU FORGOT YOUR FREEBIES

If you are entitled to a free set of FREEBIES and you FORGOT to add them to your cart, then 

  • Sign in to the Pledge Manager
  • Go to 'My Account' and click on 'View Messages'.
  • There, 'Send a message' that says "I forgot to add my Freebies"

That's it! We will update your Rewards and send you a new 'invoice' to confirm the add. Please allow us a few days to do this.

TGG1 RETURNING BACKER

If you pledged on TGG1 and want your Free Heroine ($10 at KS pricing), please review this form: TGG1 RETURNING BACKERS.

OTHER

If you 

  • mistakenly paid EVERYTHING with Paypal and did NOT use your Store Credit, or
  • want to CHANGE or INCREASE your Rewards Selection, or
  • have any other question, 

Please complete this form: Pledge Manager Questions/Changes

YOU CAN ALSO ACCESS THESE FORMS directly:

You can also find this information directly in the Pledge Manager, under Contact Us.


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